Refund policy

Last updated: July 23, 2026

Returns at a glance

At Romanov Apparel, your satisfaction is our priority. If something is not right with your order, we are here to help. Please read this policy carefully so you know exactly what to expect when requesting a return, exchange, or refund.

Return window

You have 30 days from the date your order is delivered to request a return. Requests submitted after this period will not be accepted. The delivery date shown in your USPS tracking confirmation is used as the starting point of this window.

Item condition requirements

To be eligible for a return, items must meet the following conditions:

• Unworn and unused
• In their original condition with no signs of wear, alteration, or damage caused by the customer
• Returned in the original packaging
• All tags, labels, and accessories included

Non-returnable items

The following items cannot be returned or refunded:

• Items returned outside the 30-day window
• Items showing signs of wear, washing, or alteration
• Items returned without prior authorization from our support team
• Items missing original tags, packaging, or accessories

Return scenarios overview

The table below summarizes how each return scenario is handled, including who covers return shipping costs:

How to initiate a return

All returns must be authorized before any item is sent back to us. Items mailed back without prior authorization will not be accepted and cannot be refunded.

To start a return, follow these steps:

1. Email us at support@romanovapparel.com with your order number, the item(s) you wish to return, and the reason for your return. For defective, damaged, or incorrect items, please attach clear photos of the issue.
2. Our support team will review your request and respond within 24 hours on business days. If approved, we will send you the return address and full instructions.
3. Pack your item securely in its original packaging, including all tags and accessories. We recommend using a shipping method that includes tracking, as we cannot be held responsible for items lost in return transit.
4. Ship the package to the address provided in your return authorization email.

Defective or incorrect items

If your order arrives defective or contains the wrong item, please email us at support@romanovapparel.com within 30 days of delivery. Include your order number and clear photos of the item and its packaging. Once we confirm the issue, we will cover all return shipping costs and offer you the choice of a full replacement or a complete refund.

Items damaged in transit

If your order arrives visibly damaged from transit, please email us at support@romanovapparel.com within 48 hours of delivery. Include your order number and clear photos of the item and its packaging, and retain the original packaging as it may be needed for a USPS carrier claim. Once we confirm the issue, we will cover all return shipping costs and offer you the choice of a full replacement or a complete refund.

Change of mind returns

We accept change of mind returns within the 30-day window as long as the item is unworn, unused, and in its original condition with all tags attached. Return shipping costs are the customer's responsibility and are non-refundable. We do not charge any restocking fees.

Exchanges

We are happy to help you exchange an item for a different size or style. Simply email our support team at support@romanovapparel.com with your order number and the item you would like instead. Exchanges are subject to stock availability. Once we confirm availability and receive your return, the replacement item will be dispatched at no additional shipping cost to you.

Order cancellations

If you need to cancel your order, please email us immediately at support@romanovapparel.com. We process orders quickly, so we cannot guarantee a cancellation once an order has entered handling. If the cancellation is successful before dispatch, a full refund will be issued to your original payment method within 7 days. If the order has already been shipped, it can no longer be canceled — you may request a return after delivery in accordance with this policy.

Refund process & timeline

Once we receive and inspect your returned item, we will notify you of the outcome by email. If your return is approved, your refund will be processed as follows:

Refunds are always issued to the original payment method used at checkout. We do not issue refunds in the form of store credit unless explicitly requested by the customer.

Return shipping costs summary

To be completely transparent:

• Defective, damaged, or incorrect items: return shipping is fully covered by Romanov Apparel
• Change of mind or wrong size: return shipping is the customer's responsibility and is non-refundable
• No restocking fees are charged under any circumstances

We recommend using a tracked shipping service for all returns, as we cannot be held liable for packages lost in return transit.

Changes to this policy

We may update this Return & Refund Policy from time to time to reflect changes in our operations or legal requirements. The most current version will always be published on this page with an updated date at the top.

Contact information

Store name: Romanov Apparel
Email: support@romanovapparel.com
Phone: +13074293635
Support hours: Monday – Friday, 9:00 AM – 5:00 PM CT
Response time: Within 24 hours on business days. Weekend messages are answered on Monday.

Company information

Legal entity: Our Beautiful Country LLC
Company number (EIN): 98-1901601
Registered address: 75 E 3RD ST, Sheridan, WY 82801, United States